Edieal Pinker: Publications

Edieal J. Pinker
Associate Professor of Computers and Information Systems

and Operations Management

Publications

1. with H. Lee and R. Shumsky “Outsourcing a Two-Level Service Process” 2011 (Accepted to Management Science).

2. with Dobson G. and Hasija S. “Effects of reservation level for urgent cases on delays and overtime in primary care office practices” POMS 20 (3) 2011 pp. 456-73.

3. with Dobson, G., and Lee, H. 2010, “A Model of ICU Bumping”. Operations Research 58 (6) pp 1564-1576..

4. with Seidmann A. and Vakrat Y., 2010. “Using Bid Data for the Management of Sequential, Multi-unit, Online Auctions with Uniformly Distributed Bidder Valuations” European Journal of Operational Research, 202(2) pp.574-58.

5. with Shumsky R., Lee, H., and Hasija, S. 2010, “Managing Service Process Outsourcing”. Proceedings of HICSS’43.

6. with Hasija, S. and Shumsky R., 2010. “Work Expands to Fill the Time Available: Capacity Estimation and Optimal Staffing Under Parkinson’s Law”. Manufacturing and Service Operations Management, 12 (1) pp. 1-18.

7. with Lee, H., and Berman O., 2010, “Can Flexibility Be Constraining?” IIE Transactions 12 (1) pp. 45-59.

8.with Dobson, G., 2009, “Delegating Work in Primary Care: A False Ideal?” Journal of Medical Practice Management 25 (3) pp. 173-76.

9. Pinker E., 2009 “A Mathematical Analysis of Short-term Responses to Threats of Terrorism”. Book Chapter in “Mathematical Methods in Counterterrorism”, edited by N. Memon, J. Farley, D.L. Hicks and T. Rosenorn. Springer New York.

10. with Dobson, G. and Van Horn R. L., 2009. “Division of Labor in Medical Office Practices”. Manufacturing and Service Operations Management 11(3).

11. with O. Berman and H. Lee, “Can Flexibility Be Constraining”. 2009. Industrial Engineer 41 (12).

12. with Etzion, H. 2008. “Asymmetric competition in B2B Spot Markets”. POMS Vol 17, No. 2 pp. 150-161.

13. with Hasija, S. and Shumsky, R., 2008. “Call Center Outsourcing Contracts Under Information Asymmetry” Management Science, Vol. 54 No. 4 pp. 793-807.

14. Pinker E. 2007. “An Analysis of Short-term Responses to Threats of Terrorism.” Management Science Vol 53 (6) pp.865-880.

15. with Etzion, H. and Seidmann A., 2006. “Analyzing the Simultaneous Use of Auctions and Posted Prices for On-line Selling”, Manufacturing and Service Operations Management Volume 8(1).

16. with Dobson G. 2006, “The value of sharing lead-time information in custom production”, IIE Transactions Volume 8(1)

17. with Hasija, S., and Shumsky, R. 2005, “Staffing and Routing in a Two-Tier Call Center” International Journal of Operational Research Volume 1(1).

18. with Hasija, S., and Shumsky, R. 2005. “Staffing and Routing in a Two-Tier Call Center.” Proceedings of 2005 M&SOM Conference.

19. with Misra S., Pinker, E. and R. Shumsky, 2004, “Salesforce Design with Experience-based Learning" IIE Transactions 36(10) 941-951.

20. with Seidmann A. and Vakrat Y., 2003. “The Design of Online Auctions: Business Issues and Current Research”, Management Science, Vol. 49, Number 11.

21.with Shumsky, R. 2003. “Gatekeepers and Referrals in Services". Management Science, Vol. 49, Number 7.

22. with Larson, R. C., 2002, “A Model of Contingent Labor when Demand is Uncertain”, European Journal of Operational Research, Vol. 144 (1).

23. with Milner, J. 2001, “Contingent Labor Contracting Under Demand and Supply Uncertainty”, Management Science, Vol. 47, Number 8.

24.with Seidmann A., and Foster, R. 2000. “Strategies for Transitioning `Old Economy’ Firms to e-Business”, Communications of the ACM, Vol 45, Number 5.

25. with Shumsky R., 2000, "The Efficiency-Quality Tradeoff of Crosstrained Workers", Manufacturing and Service Operations Management, Vol 2, Number 1.

26. with Larson, R.C., 1999, "Staffing Challenges in Financial Services", Invited Book Chapter to "Creating Value in Financial Services", edited by E. Melnick, P. Nayyar, M. Pinedo and S. Seshadri. Kluwer Academic Press

27. with Van Horn, R. L., 1999, “Worker Incentives to Learn in Gatekeeper Systems: Lessons for the Implementation of Knowledge Management Systems", Proceedings of HICSS'33.

28. with Pinker A. 1999. “A Model for Optimal Allocation of Funds to Areas of Research”. Proceedings of the Second International Conference on Operations and Quantitative Management.

29. with Berman O., and Larson R.C. 1997, “Scheduling Workforce and Workflow in a High Volume Factory”, Management Science, Vol. 43, Number 2.

30. Pinker, E. 1996. “Determining the Benefits of Labor Flexibility in Stochastic Environments”. Proceedings of 1996 M&SOM Conference.