Professor Pinker’s research interest focuses on issues of business process design, electronic commerce and Homeland Security. He has published research on the use of contingent workforces, cross-training and experience-based learning in service sector environments as it applies to work and workflow design, online auctions and responses to terrorist threats. He is currently studying how medical offices can be organized to improve productivity, and business process outsourcing. Pinker has consulted for the United States Postal Service, the financial services industry and the auto industry. His work has been published in leading journals such as Management Science, Manufacturing and Service Operations Management, IIE Transactions, the European Journal of Operational Research, the International Journal of Operational Research, Production and Operations Management and the Communications of the Association of Computing Machinery.
Pinker teaches the core M.B.A. course on framing and analyzing business problems. In the past, he has taught courses on business process design, telecommunications technology and spreadsheet modeling at the Simon School.
Pinker is an associate editor for Management Science, Operations Research, Decision Science and the International Journal of Operational Research. He is a member of INFORMS and Beta Gamma Sigma.
B.A., Mathematics,
Columbia University
M.S., Operations Research,
Massachusetts Institute of Technology
Ph.D., Operations Research,
Massachusetts Institute of Technology
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