Tolga Tezcan

Assistant Professor of Operations Management Office: CS-3-345 Carol Simon Hall Phone: (585) 275-5105 Email: tolga.tezcan@simon.rochester.edu Website: http://tolgatezcan.simon.rochester.edu/

  

Professor Tezcan has research interests in management of service operations. He studies robust design and control of service systems, such as call centers and health care systems, operating under demand uncertainty. He has won the NSF CAREER award in 2009. His research articles have appeared in Management Science, Operations Research, Math of Operations Research, Annals of Applied Probabilityand Queueing Systems.

Prior to joining Simon School in 2010, he taught courses in Engineering Economy and Decision Making, and Statistical Process Control at University of Illinois at Urbana-Champaign. Before obtaining his Ph.D., he worked at the UPS Customer Service Center.

Ph.D degree in Industrial and Systems Engineering

Georgia Tech in 2006

B.S. degree in industrial engineering

Bilkent University in Turkey (2000)

M.S. degrees in Industrial and Systems Engineering

Colorado State University, Pueblo (2001)

Applied Mathematics

Georgia Tech (2005).