Operations Management - Services (OMGS)

(4 courses)

Operations Management is concerned with the management of a firm’s physical, financial and human resources with the objective of producing goods and services. Operations management is becoming increasingly important due to renewed interest in productivity and the utilization of operations for competitive advantage. Students may choose one of two tracks—service management or manufacturing management.

The service management track appeals to students preparing for a career in service-oriented industries such as finance, consulting and retailing. We recommend this track for those targeting a career with line responsibilities or consulting. The service track will help students receive a general management perspective.*

Required core courses, plus:

• OMG 413.       International Manufacturing and Service Strategy
• OMG 415.       Process Improvement

Plus one of these courses:

• OMG 412.       Service Management
• OMG 437.       Managing Health Care Operations (HSM 437)

Plus one course selected from this list:

• CIS 415.        Business Process Analysis and Design (ECM 415)
• CIS 441.        System Simulation (MSM 441)
• FIN 446.         Financial Information Systems (CIS 446)
• OMG 412.       Service Management
• OMG 416.       Project Management

*Experience has shown that students pursuing a career in Operations Management benefit from taking additional courses such as STR 424 (Managing Human Resources) or STR 427 (Organizational Behavior).