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About the Center

Workshops

• 2nd Workshop on Information Intensive Services, May 19, 2008(.pdf). Simon Graduate School of Business, University of Rochester         
• Workshop on Information Intensive Services, April 27, 2007 (.pdf).
  Simon Graduate School of Business, University of Rochester
• 4th Conference on Mathematical Methods in Counterterrorism.
  September 20-22, 2007. Rochester Institute of Technology, Rochester NY
• John M. Kelly, president and COO, Xerox Global Services interview

Contact Information

E-mail: Center for Information Intensive Services

Professor Edieal J. Pinker
Associate Professor of Computers and Information Systems and Operations Management
William E. Simon Graduate School of Business Administration
University of Rochester
Rochester, N. Y. 14618
585-275-2131

Faculty

Director: Edieal J. Pinker, Associate Professor of Computers and Information Systems and Operations Management.

Professor Pinker holds a Ph.D. in Operations Research from the M.I.T. His research interests span many areas of Information Intensive Services such as business process design, electronic commerce, healthcare operations and Homeland Security. He has published research on the use of contingent workforces, cross-training and experience-based learning in service sector environments as it applies to work and workflow design, online auctions and responses to terrorist threats. He is currently studying how medical offices can be organized to improve productivity, and business process outsourcing. Pinker has consulted for the United States Postal Service, the financial services industry and the auto industry. His work has been published in leading journals such as: Management Science, Manufacturing and Service Operations Management, IIE Transactions, the European Journal of Operational Research, the International Journal of Operational Research, Production and Operations Management and the Communications of the Association of Computing Machinery.

Rajiv Dewan, Associate Professor of Computers and Information Systems

Gregory Dobson, Associate Professor of Operations Management

Harry Groenevelt, Associate Professor of Operations Management

Roy Jones, Assistant Professor of Computers and Information Systems

Phillip Lederer, Associate Professor of Operations Management

Ravindra Mantena, Assistant Professor of Computers and Information Systems

Abraham Seidmann, Xerox Professor of Computers and Information Systems, Operations Management and Management Science

Vera Tilson, Assistant Professor of Operations Management