About the Center

Contact Information

E-mail: Center for Information Intensive Services

Professor Edieal J. Pinker
Associate Professor of Computers and Information Systems and Operations Management
William E. Simon Graduate School of Business Administration
University of Rochester
Rochester, NY 14618
(585) 275-2131

Faculty

Director: Edieal J. Pinker, associate professor of Computers and Information Systems and Operations Management.

Professor Pinker holds a PhD in operations sesearch from the MIT. His research interests span many areas of information intensive services such as business process design, electronic commerce, health care operations, and homeland security. He has published research on the use of contingent workforces, cross-training, and experience-based learning in service sector environments as it applies to work and workflow design, online auctions, and responses to terrorist threats. He is currently studying how medical offices can be organized to improve productivity, and business process outsourcing. Pinker has consulted for the United States Postal Service, the financial services industry, and the auto industry. His work has been published in leading journals such as: Management Science, Manufacturing and Service Operations Management, IIE Transactions, the European Journal of Operational Research, the International Journal of Operational Research, Production and Operations Management, and the Communications of the Association of Computing Machinery.

• Rajiv M. Dewan, professor of Computers and Information Systems
• Gregory Dobson, Xerox Associate Professor of Operations Management
• Harry Groenevelt, associate professor of Operations Management
• Roy Jones, clinical assistant professor of Computers and Information Systems
• Phillip J. Lederer, associate professor of Operations Management
• Abraham Seidmann, Xerox Professor of Computers and Information Systems, and Operations Management
• Vera Tilson, assistant professor of Operations Management 
• David Tilson, clinical assistant professor of Computers and Information Systems