Area(s) of Expertise
Computers and Information Systems
Business ModelingResearch Topics and Methods in Information SystemsTheory/Prob & Stoc Proc IIThry of Probability&StochasticAdv Topics in CIS and OMThry of Probability&Stochastic Proc ISocial Media and Text Analytics
- Research Interests
Professor Rui’s research interests include social media, health IT, and optimal contract design.
Racial Bias in Customer Service: Evidence from Twitter, with Priyanga Gunarathne and Abraham Seidmann2022Information Systems ResearchVolume33(1)Probabilistic Selling in Vertically Differentiated Markets2022Production and Operations Management Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness2021Journal of Management Information SystemsVolume38(3) Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry2021Information Systems ResearchIssue3Volume33 Tweet to the Top? Social Media Personal Branding and Career Outcomes2021MIS QuarterlyIssue2Volume45(2)Is Best Answer Really The Best Answer? The Politeness Bias2021MIS QuarterlyDoes Telemedicine Reduce Emergency Room Congestion? Evidence from New York State2020Information Systems ResearchIssue3Volume31Optimal Auction Design for WiFi Capacity Procurement2019Information Systems ResearchIssue1Volume30Social Media Strategies in Product Harm Crises2018Information Systems ResearchIssue2Volume29Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida2018Management ScienceIssue6Volume64Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes2018Management ScienceIssue4Volume64Fast and Fair: Delivering Customer Service on Social Media2018LSE Business ReviewWhen Social Media Delivers Customer Service: Differential Customer Treatment in Airline Industry2018MIS QuarterlyIssue2Volume42What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry,Proceedings of the 50th Annual Hawaii International Conference on Systems Science,Allocation and Pricing of Substitutable Goods: Theory and Algorithm2017Production and Operations ManagementIssue5Volume26Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter2017Journal of Management Information SystemsIssue2Volume34Optimal Reinsurance with Multiple Tranches2016Journal of Mathematical EconomicsVolume65Engaging Customers on Social Media: Empirical Evidences from Airline Industry2015Proceedings of the 48th Annual Hawaii International Conference on Systems Science,Sourcing with Deferred Payment and Inspection under Supplier Adulteration Risk2015Production and Operations ManagementEffects of Social Networks on Prediction Markets: Examination in a Controlled Experiment2014Journal of Management Information SystemsIssue4Volume30The Impact of Social Network Structures on Prediction Market Accuracy in the Presence of Insider Information2014Journal of Management Information SystemsIssue1Volume31Content Sharing in a Social Broadcasting Environment: Evidences from Twitter2014MIS QuarterlyIssue1Volume38Optimal Incentives and Securitization of Defaultable Assets2013Journal of Financial EconomicsIssue1Volume107Social Network-Embedded Prediction Markets: The Effects of Information Acquisition and Communication on Predictions2013Decision Support SystemsIssue4Volume55Whose and What Chatter Matters? The Effect of Tweets on Movie Sales2013Decision Support SystemsIssue4Volume55Information or Attention? An Empirical Study of User Contribution on Twitter2012Information Systems and e-Business ManagementIssue3Volume10Designing a Social-Broadcasting-Based Business Intelligence System2011ACM Transactions on Management Information SystemsIssue4Volume2